A Managed IT Service Desk also known as an IT Help desk,  is a comprehensive solution that provides businesses with a dedicated team to handle their IT support needs. This service is designed to manage and resolve IT issues, ensuring a streamlined process and increased productivity. SEIDiT’s service desk is manned 24×7 providing round the clock support. We answer the calls as if it was your teams and have a determination to provide an exceptional service to your end users.

A Managed IT Service Desk, also known as an IT Help desk, is a solution that offers businesses a dedicated team to assist with their IT support requirements. This service aims to efficiently handle and resolve IT issues, leading to smoother operations and improved productivity. It covers a range of services like technical support, resolving problems, fixing software and hardware issues, managing user accounts, and other IT-related tasks.

SEIDiT’s service desk is available 24/7, ensuring continuous support for your business. We answer calls as if we are part of your own team, and our goal is to provide exceptional service to your end users. 

An IT Service Desk serves as the first point of contact for users facing issues with their technology infrastructure. They provide critical support, including troubleshooting, problem resolution, and maintaining the overall IT environment.

A fully Managed IT Service involves outsourcing your business’s IT needs to a specialised provider. This service covers everything from network management to end-user support, allowing businesses to focus on their core operations.

IT Services refer to the broad spectrum of services involving technology, including setup, maintenance, and support. On the other hand, Managed IT Services involve a third-party provider taking complete responsibility for a company’s IT needs, providing a more comprehensive and proactive service.

The cost can vary depending on the need of each customer, best to have a call with someone at SEIDiT or get in touch and we will help you to derive transparent costs.

SEIDiT’s servide desk offerings are delivered in English and some specific languages upon request. Please contact us to discuss your need.

SEIDiT can provide that service, but the service will be very generic to the standard IT support issues.  Contact us to determine the best option for support services.

Moving the first line services desk and contact to SEIDiT could be an option worth considering, leaving your internal staff to focus on other projects.  We pride our selves on providing clear communications and quick resolutions to calls. Our Net promoter scores are an indicator of our performance. Get in touch to look at other ways we can help you drive customer satisfaction.

To improve the response rate for internal users, an MSP can take various measures. Often, users are disappointed with the speed and resolution provided by their internal IT teams. This can be attributed to the numerous challenges that in-house IT personnel face on a daily basis, along with limited bandwidth and expertise to tackle complex problems.
At SEIDiT, we understand these challenges, and with over 35 years of experience in supporting users, we have developed our own expert system. We have integrated AI technology into our operations to complement our training academy. This allows us to provide advanced technical support and leverage AI-powered solutions to enhance our response times and problem-solving capabilities.
By utilising our expert system and AI technology, we can effectively address a wide range of IT issues efficiently, ensuring faster response and resolution for internal users. Our extensive experience and ongoing training programs enable us to provide top-notch support while alleviating the burden on internal IT teams.